Skip to main content

Schedule an Appointment

Schedule an appointment at your nearest VPC to pick-up your vehicle. It will save you time and help make the process go even smoother!

Please note if you are accessing this site from a DoD computer, the appointment scheduler will not function due to security restrictions. All appointments need to be made using a personal computer, smartphone, or tablet.

Walk-in appointments should be for emergencies only.  If required, you should arrive at the VPC no later than 1500.

Schedule Now


View the Pick Up Introduction Video

Picking Up Your Vehicle

 

In-Transit

You can follow your vehicle’s transportation progress to its destination by entering your confirmation number or shipping instruction number in the POV Tracking box on our home page. When your vehicle reaches its final destination and is available to be picked up, the vehicle processing center will notify you. Please schedule a pick up appointment using the "Schedule Now" button after you receive the notification from the VPC.

Please note if you are accessing this site from a DoD computer, the appointment scheduler will not function due to security restrictions. All appointments need to be made using a personal computer, smartphone, or tablet.

In-Storage

To remove your vehicle from storage, please complete a Storage Removal Request Form . Please allow for 14 calendar days plus transit time to deliver your vehicle to the authorized VPC. Contact Inquiry@ialpov.us for estimated transit times. Visit the Storage Page for additional details.

Complete all five (5) steps below to pick up your vehicle from the VPC:     

 

1 | Receive Notification from the VPC That Your Vehicle Is Available For Pick-Up

1.       When your vehicle is available for pick- up you will receive a notification email from sender, TRAX with Subject Line, “Your POV has arrived and is ready for pick-up”

2.       Schedule an appointment to pick up your vehicle within 21 days of the arrival notice or the contractor must begin abandonment procedures in accordance with the DTR.

2 | Schedule an Appointment

Schedule an appointment as soon as possible to pick up your vehicle. To schedule an appointment:

1.       Schedule an appointment online by clicking “Schedule Now”

2.       Or call Customer Service toll-free at 855.389.9499

3 | Bring the Following Documents to the VPC:

In order to pick up your vehicle you must have all the following documentation:

1.       Proof of Identity: VALID Government/State issued identification.

2.       Vehicle Inspection Form: Your vehicle inspection form was provided to you at turn-in.  If you do not have a copy of your form, contact the destination VPC and they will provide you a copy.

3.       Power of Attorney/Letter of Authorization: If someone other than yourself, (the authorized service member) is picking up your vehicle, they must be named as your “Designated Agent” at turn in on the vehicle inspection form (VIF), or you must provide a notarized Power of Attorney or Letter of Authorization designating someone to act on your behalf. These options do not apply to a spouse who is identified on your official travel orders. Ensure your designated agent has proper Government/State-issued identification and all other documents required to pick up your POV. Below is an acceptable example of a Letter of Authorization :

"I hereby appoint (name of agent) as my agent for the pick-up of my privately owned vehicle (make, model, VIN) from the appointed military outlaying port, and I appoint him/her my attorney-in-fact to sign all documents required for the pick-up of my vehicle."

4 | Pick Up Your Vehicle at the VPC

1.         Be on time for your appointment!

2.       Sign In / Documentation: Documents will be verified

3.       Joint Inspection: Member and VPC Representative will conduct a joint inspection of your vehicle

4.       Departure Documentation: Prior to your departure you will receive copies of the following documents:

a.       Vehicle Inspection Form: (completed – front and back)

b.      Customs Documents: If required. If not available ensure you provide your contact information e-mail and mailing address. VPC will request them and customs broker will send as soon as available.

c.       Claims Pamphlet

5.       Sign Out: Sign out. If you have any questions or concerns, see the Site Manager or any VPC Personnel.

NOTE: In the unlikely event that transportation damage occurs to your vehicle, our onsite claims personnel are equipped to settle your claim during the time of pick up at the VPC. In order for us to settle your claim, you will need the following information to accept an electronic payment:

a.       Your bank name

b.      Bank account number

c.       Bank routing number

5 | Complete the Customer Comment Card

Before you leave the VPC you will be asked to complete a customer comment card. This is very important to us because it allows usto better serve you and your fellow service members

For additional questions please refer to the FAQ tab or contact inquiry@ialpov.us

Your satisfaction is our number one goal. Thank you for your service to our country!

 

 

 

 

* PRIVACY ACT
SYSTEM OF RECORD NOTICE:
Defense Transportation Records, November 12, 2008, 73 FR 66872
AUTHORITY: Public Law 100-562, Imported Vehicle Safety Compliance Act of 1988; 5 U.S.C. 5726, Storage Expenses, Household Goods and Personal Effects; 10 U.S.C. 113, Secretary of Defense; 10 U.S.C. 3013, Secretary of the Army; 10 U.S.C. 5013, Secretary of the Navy; 10 U.S.C. 8013, Secretary of the Air Force, 19 U.S.C. 1498, Entry Under Regulations; 37 U.S.C. 406, Travel and Transportation Allowances, Dependents, Baggage and Household Effects; Federal Acquisition Regulation (FAR); Joint Federal Travel Regulation (JTR), Volumes I and II, DoD Directive 4500.9E, Transportation and Traffic Management; DoD Directive 5158.4, United States Transportation Command ; DoD Instruction 4500.42, DoD Transportation Reservation and Ticketing Services; DoD Regulation 4140.1, DoD Materiel Management Regulation; DoD Regulation 4500.9, Defense Transportation Regulation; and DoD Regulation 4515.13-R, Air Transportation Eligibility and E.O. 9397 (SSN).
ROUTINE USE: To disclose to private sector commercial transportation service providers, who are under contract with the DoD for shipment/storage of personal property, to identify ownership, schedule pick up and delivery of personal property, to include privately owned vehicles, motorcycles, and house trailers/motor homes, Bill of Lading for services rendered, personal property counseling checklist. U.S. Customs and Border Protection Declaration for personal property shipments, re-weigh of personal property, shipment evaluation and inspection reports, receipt for unaccompanied baggage, mobile home inspection record, temporary commercial storage at Government expense, accessorial services-mobile home, report of contractor services, and claims for loss and damage. To General Service Administration and Defense Government Accounting Activities for processing government Bill of Lading. To disclose information to a Federal agency in order to manage and optimize DoD transportation resources.
DISCLOSURE: Voluntary, however, failure to provide all of the requested information may preclude the processing of vehicle shipment.