International Auto Logistics
110 Office Park Lane
Saint Simons Island, GA 31522
Toll Free: 855.389.9499
International Auto Logistics (IAL), a subsidiary of the IAP Group, is a special purpose company designed and built to provide quality driven automotive transportation and logistics services to the U.S. Government and other industries.
Under the Global Privately Owned Vehicle Contract III (GPC III), IAL provides comprehensive Privately Owned Vehicle (POV) shipping and storage services for U.S. Service Members, Department of State and Department of Defense personnel. The IAL team operates Vehicle Processing Centers (VPCs) across the globe annually transporting over 70,000 vehicles. In addition, IAL provides long term storage facilities housing and maintaining thousands of POVs in the United States. Our highly trained and dedicated staff are prepared to meet the most challenging moves and provide a quality experience to each of our Service Members.
Each POV that IAL handles is carefully inspected at turn in and at every point along the way. If your vehicle is placed in storage, our professional maintenance staff performs monthly maintenance to ensure it is ready when you return. You can check your vehicle’s transportation progress or maintenance history on our home page.
IAL offers the following features in support of our commitment:
Customer Bill of Rights
As a customer to IAL you have the right to:
- Be treated with respect, integrity, and have professional, courteous, and helpful service throughout the entire transportation process.
- Receive prompt, timely responses regarding the delivery and handling of your vehicle either through the website ITV or through any of our VPC locations.
- Receive the following documentation regarding the shipment of your vehicle:
- Signed IAL Vehicle Inspection Form
- Customer Claims Instruction Letter
- Copy of IAL Packing list regarding the shipment of any loose items in your vehicle
- Destination VPC information including:
- Contact Information
- Directions to the Destination VPC
- Estimated RDD Information
- Customer Comment Card
All of our facilities are regularly inspected by a dedicated team of Quality Assurance inspectors. Our staff is trained to provide consistent, high-quality performance.
Our Logistics and Customer Service Departments are trained to provide all Members with quick, and efficient responses to inquiries or questions. They are also trained to ensure the most sensitive transportation moves are handled in a respectful and dignified manner.
Quality is a process, not a destination, and all IAL facilities undergo continuous process improvements based on the experience of our staff and feedback from the Members we serve.
All of our facilities are well lit, fenced and equipped with security systems and/or guard service. All of our IT systems are secured with advanced firewalls and encrypted data to ensure Members’ personal private information is protected
Live POV Tracking (ITV Lookup)
IAL provides Members the ability to track their vehicle’s status in real time, 24/7/365. By using POV Tracking (ITV Lookup) on our Home Page, Members can access the status of their vehicle and delivery ETA for vehicles being shipped or the service histories for those being stored.
New Business Development
If you have a transportation or logistics need, please do not hesitate to contact us via this website or call us at 912-280-6000.
* PRIVACY ACT
SYSTEM OF RECORD NOTICE:
Defense Transportation Records, November 12, 2008, 73 FR 66872
AUTHORITY: Public Law 100-562, Imported Vehicle Safety Compliance Act of 1988; 5 U.S.C. 5726, Storage Expenses, Household Goods and Personal Effects; 10 U.S.C. 113, Secretary of Defense; 10 U.S.C. 3013, Secretary of the Army; 10 U.S.C. 5013, Secretary of the Navy; 10 U.S.C. 8013, Secretary of the Air Force, 19 U.S.C. 1498, Entry Under Regulations; 37 U.S.C. 406, Travel and Transportation Allowances, Dependents, Baggage and Household Effects; Federal Acquisition Regulation (FAR); Joint Federal Travel Regulation (JTR), Volumes I and II, DoD Directive 4500.9E, Transportation and Traffic Management; DoD Directive 5158.4, United States Transportation Command ; DoD Instruction 4500.42, DoD Transportation Reservation and Ticketing Services; DoD Regulation 4140.1, DoD Materiel Management Regulation; DoD Regulation 4500.9, Defense Transportation Regulation; and DoD Regulation 4515.13-R, Air Transportation Eligibility and E.O. 9397 (SSN).
ROUTINE USE: To disclose to private sector commercial transportation service providers, who are under contract with the DoD for shipment/storage of personal property, to identify ownership, schedule pick up and delivery of personal property, to include privately owned vehicles, motorcycles, and house trailers/motor homes, Bill of Lading for services rendered, personal property counseling checklist. U.S. Customs and Border Protection Declaration for personal property shipments, re-weigh of personal property, shipment evaluation and inspection reports, receipt for unaccompanied baggage, mobile home inspection record, temporary commercial storage at Government expense, accessorial services-mobile home, report of contractor services, and claims for loss and damage. To General Service Administration and Defense Government Accounting Activities for processing government Bill of Lading. To disclose information to a Federal agency in order to manage and optimize DoD transportation resources.
DISCLOSURE: Voluntary, however, failure to provide all of the requested information may preclude the processing of vehicle shipment.